Shipping & Returns

SHIPPING INFORMATION:

We ship 1-2 days a week. We are a two person show over here with a toddler, so sometimes it takes longer to get orders out. We are sorry we are no longer able to offer free shipping, but it has become cost prohibitive for us. Rope is heavy!

Once packed and you receive an alert saying your items have shipped, please allow 5-12 days for your order to arrive. 

We make sure to ship every item in the most economical way possible.  Shipping rope is expensive because it is HEAVY. We select the most cost effective option when packing up your order and don’t charge you a cent extra for shipping. We’ve recently discontinued our tiered flat rate shipping in order to live our values of transparency with our community.  

We have no control over mail carrier delays or delivery issues. We do everything we can to get our orders packaged and in the mail as quickly as possible and cannot be held responsible for any delay encountered during transit for any reason. Once a package is out of our hands it is in the control of the mail carrier. Please use your tracking number for shipping updates.

We are not responsible for packages that are determined by any carrier as “Undeliverable” or “Return to Sender”. Any package that requires re-shipping for these reasons will incur additional shipping charges.  

Having difficulty locating your package?  Please use the tracking number shared in your shipping confirmation email and contact the mail carrier directly with any issues on your delivery status.  

 

Returns & Exchanges

We want you to be happy with your order from us. However, since we are a small business, we are unable to offer refunds if you change your mind about an order for any reason.

We are happy to offer store credit or exchanges for products returned unused & without damage. If you would like to exchange or receive store credit for your item, please concact us  within 7 days of receipt to be eligible for exchange or store credit.  

Customers are responsible for return shipping costs and shipping costs for the replacement.  

Damaged Merchandise

Sometimes these things happen! We will happily replace any defective or broken merchandise. Please  concact us   within 30 days of receipt of the item to qualify for repair or exchange.  

We will cover the return shipping and shipping for the replacement or repaired item.  

In order to qualify for an exchange, please include the date and place of purchase (i.e. on our website, in a store, etc.) and an image of the defective item. If the item was purchased from a store other than our online shop, at this time we are unable to exchange it. If your item arrived damaged during shipping, please send an image when you contact us for repair or replacement.

If you contact us after 30 days, we cannot guarantee repair or replacement. Please take care when mailing any items back to us. We cannot be responsible for any further damage which occurs during transit.